Critical Links Included in Report on Unified Communications for the SMB Market
FAIRFIELD, NJ, June 3rd, 2010 - Critical Links, a global provider of unified voice, data, security and IT solutions for SMBs, today announced that top analyst firm Gartner, Inc has rated Critical Links as “Promising” in the “MarketScope for Unified Communications for the SMB Market, North America” report by Joslyn Faust and Megan Marek Fernandez published on April 9, 2010. Other vendors rated in this report as “Promising” include Cisco, IBM, Siemens, Microsoft and NEC.
This MarketScope report focuses on the premise-based UC market for SMBs and evaluated 11 vendors that offer UC solutions and platforms for SMBs. Critical Links’ edgeBOX solution is described as a true all-in-one offering that is easy to implement and use. The report also highlights the ease of use and easy deployment aspects of the Critical Links edgeBOX UC solution. Gartner defines UC products (equipment, software and services) as those that facilitate the use of multiple enterprise communication methods. The report notes, “UC products integrate communication channels (that is, media) networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.”
“We are proud to be recognized in Gartner’s MarketScope report and we believe it demonstrates the level of success that edgeBOX UC solution has achieved in the SMB market.” said Abdul Kasim, VP of Marketing and Global Business Development at Critical Links. “We feel this rating validates our growing stature in the UC market for SMBs and we thank our customers for their continued trust in edgeBOX. We continue to make significant investments in areas such as business app integration for various vertical markets and also in new initiatives such as edgeBOX ‘UC as a Service’ offered from the cloud”.
Critical Links’ edgeBOX provides a comprehensive solution for SMBs that includes a full-fledged IP telephony system, smoothly integrated with email, contact database, calendars, security, VPN, file sharing, and more. The voice and data services integration improves employee productivity, simplifies installation, maintenance and upgrades, and dramatically reduces equipment, communications, and maintenance costs for SMBs. It is available on a range of scalable platforms for companies with 10 to 300 users.
Critical Links’ target markets include SMBs, larger enterprises with multiple branch offices, Managed Service Providers who bring unified communications services to SMBs, the K-12 education market (Critical Links’ Education Appliance), and hospitality (edgeHOTEL). The edgeBOX currently delivers full-fledged desktop telephony integrated with VOIP/IP-PBX, unified messaging, presence, collaboration, remote management and security services to SMBs. Features such as failover, load-balancing and comprehensive remote configuration capabilities should make it an ideal platform for UC Managed Service Providers.
Gen-X IT is an authorised distributor for the full range of Critical Links’ products, please call us on +44 (0) 844 873 2144 for pricing and availability, or contact us using the form below and we will call you back.
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